Damaged or incorrect orders
If your order arrives damaged, incomplete, or incorrect, contact [email protected] as soon as possible and include your order number and clear photos when available.
Returns & Refunds
We want you to feel good about choosing EcoTickle. If there is a problem with your order, contact us and we will review it with you.
Unopened products
For hygiene and product-safety reasons, we can only consider returns for unopened, unused products in their original packaging. Contact us before sending anything back so we can confirm whether your order is eligible.
Refunds
Approved refunds are returned to the original payment method. Timing depends on your payment provider and financial institution.